Søk: 'Customer Centred Selling'
-
The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your buisiness
ISBN 9781118827857 , 2014 , David Meerman Scott
-
The Customer Experience Book: How to design, measure and improve customer experience in your business
ISBN 9781292148465 , 2016 , Alan Pennington
-
Insight Selling: Surprising Research on What Sales Winners Do Differently
ISBN 9781118875353 , 2014
-
How I Raised Myself From Failure to Success in Selling
ISBN 9780671794378 , 2001
-
Exploring Direct and Customer Relationship Marketing
ISBN 9781861529015 , 2004 , Martin J. Evans, Lisa O'Malley,m.fl.
-
Customer Relationship Management: Marketing 04.04
ISBN 9781841122137 , 2002 , Michael J. Cunningham
-
Customer Service in Tourism and Hospitality
ISBN 9781908999351 , 2012 , Simon Hudson, Louise Hudson
-
Customer Relationship Development: Implementing Fast-track, First-base Customer Relationship Management Solutions
ISBN 9780852976821 , 2001 , Ralf Blomqvist, Tomas Haeger, Johan Dahl
-
Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9781260083521 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml
-
Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals
ISBN 9781419596094 , 2007 , Martin L. Seldman, John Futterknecht,m.fl.
-
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
ISBN 9780241003305 , 2013 , Matthew Dixon, Nicholas Toman, Rick DeLisi
-
Urban Livelihoods: A People-centred Approach to Reducing Poverty
ISBN 9781853838613 , 2002 , Carole Rakodi, Tony Lloyd-Jones
-
Perfect Pitch: The Art of Selling Ideas and Winning New Business
ISBN 9780471789765 , 2006
-
Trend–Driven Innovation: Beat Accelerating Customer Expectations
ISBN 9781119076315 , 2015 , Alexander Osterwalder, Luthy Maxwell,m.fl.
-
Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201103 , 2012 , V. Kumar, Werner Reinartz
-
Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201097 , 2012 , V. Kumar, Werner Reinartz
-
Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077107956 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
-
Centred on Learning: Academic Case Studies on Learning Centre Development
ISBN 9780754608059 , 2003 , E. Oyston
-
Managing Customer Relationships on the Internet
ISBN 9780080441245 , 2005 , Dharma Deo Sharma, Angelica Lindstrand,m.fl.
-
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
ISBN 9780814413333 , 2009 , John A. Goodman
-
The Sell: The Secrets of Selling Anything to Anyone
ISBN 9780349408187 , 2015 , Fredrik Eklund, Bruce Littlefield
-
Selling Spirituality: The Silent Takeover of Religion
ISBN 9780415302081 , 2004 , Jeremy R. Carrette, Richard King
-
Music Distribution: Selling Music in the New Entertainment Marketplace
ISBN 9781470070069 , 2012 , C. Michael Brae
-
Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780078112102 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml
-
Cross-cultural business behavior: negotiating, selling, sourcing and managing across cultures
ISBN 9788763001496 , 2005 , Richard R. Gesteland
-
Service Management and Marketing: Customer Management in Service Competition
ISBN 9781118921449 , 2015 , Christian Gronroos
-
Silent Selling: Best Practices and Effective Strategies in Visual Merchandising
ISBN 9781609011536 , 2011 , Judith Bell, Kate Ternus
-
Managing Customer Relationships on the Internet
ISBN 9780080479071 , 2005 , Dharma Deo Sharma, Jan Johanson,m.fl.
-
Building Great Customer Experiences, Revised Edition
ISBN 9781403939494 , 2002 , Colin Shaw, John Ivens
-
Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded): How Net Promoter Companies Thrive in a Customer-Driven World
ISBN 9781422173350 , 2011 , Fred Reichheld