Søk: 'Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals'
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Studyguide for Customer Service Skills for Success by Lucas, Robert W, ISBN 9780073545462
ISBN 9780073545462 , 2014 , Robert Lucas
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Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201103 , 2012 , V. Kumar, Werner Reinartz
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Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201097 , 2012 , V. Kumar, Werner Reinartz
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077169312 , 2016 , Alan Wilson, Dwayne D. Gremler, Mary Jo Bitner
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Managing Customer Relationships on the Internet
ISBN 9780080441245 , 2005 , Dharma Deo Sharma, Angelica Lindstrand,m.fl.
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Managing Customer Relationships on the Internet
ISBN 9780080479071 , 2005 , Dharma Deo Sharma, Jan Johanson,m.fl.
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Building Great Customer Experiences, Revised Edition
ISBN 9781403939494 , 2002 , Colin Shaw, John Ivens
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Contextual Design: Defining Customer-centered Systems
ISBN 9781558604117 , 1998 , Hugh Beyer, Karen Holtzblatt
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Trend–Driven Innovation: Beat Accelerating Customer Expectations
ISBN 9781119076315 , 2015 , Alexander Osterwalder, Luthy Maxwell,m.fl.
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience
ISBN 9781118988923 , 2015
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A Guide to Customer Service Skills for the Help Desk Professional
ISBN 9780760072622 , 1999 , Donna Knapp
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Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded): How Net Promoter Companies Thrive in a Customer-Driven World
ISBN 9781422173350 , 2011 , Fred Reichheld
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9781260083521 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml
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Survival Data Mining: Modeling Customer Event Histories
ISBN 9780471676218 , 2006 , Will Potts, SAS Institute, Inc.
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077107956 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780078112102 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml
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The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies and Business Structure
ISBN 9780814405277 , 2000 , Barbara A. Gutek, Theresa Welsh
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071263931 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
ISBN 9781581156683 , 2009 , Thomas Lockwood
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The Experience Economy: Competing for Customer Time, Attention, and Money
ISBN 9781633697973 , 2019 , James H. Gilmore, B. Joseph Pine II
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Customer Relationship Management: Integrating Marketing Strategy and Information Technology
ISBN 9780471271376 , 2002 , William G. Zikmund, Faye W. Gilbert,m.fl.
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Services marketing: integrating customer focus across the firm
ISBN 9780072961942 , 2005 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Handbook Of Crm: Achieving Excellence in Customer Management
ISBN 9780750664370 , 2005 , Adrian Payne
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071199148 , 2003 , Valarie A. Zeithaml, Mary Jo Bitner
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071244961 , 2006 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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When Digital Becomes Human: The Transformation of Customer Relationships
ISBN 9780749473235 , 2015 , Steven Van Belleghem
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The Challenger Sale: Taking Control of the Customer Conversation
ISBN 9780670922857 , 2013 , Matthew Dixon, Brent Adamson
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Managing the customer experience: turning customers into advocates
ISBN 9780273661955 , 2002 , Shaun Smith, Joe Wheeler
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EBOOK: Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077169329 , 2016 , Alan Wilson, Mary Jo Bitner, Dwayne Gremler,m.fl.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
ISBN 9780241003305 , 2013 , Matthew Dixon, Nicholas Toman, Rick DeLisi