Søk: 'Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy'
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Relationship Marketing and Customer Relationship Management
ISBN 9781485102649 , 2014 , Annekie Brink, Adele Berndt
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Customer Relationship Management: Concepts and Technologies
ISBN 9781138498266 , 2019 , 4. utgave , Buttle Francis, Maklan Stan
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Wired for Innovation: How Information Technology Is Reshaping the Economy
ISBN 9780262518611 , 2013 , Erik Brynjolfsson, Adam Saunders
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Relationship Marketing and Customer Relationship Management
ISBN 9780702177392 , 2009 , Annekie Brink, Adele Berndt
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Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded): How Net Promoter Companies Thrive in a Customer-Driven World
ISBN 9781422173350 , 2011 , Fred Reichheld
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Customer Relationship Management: Marketing 04.04
ISBN 9781841122137 , 2002 , Michael J. Cunningham
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Customer Relationship Development: Implementing Fast-track, First-base Customer Relationship Management Solutions
ISBN 9780852976821 , 2001 , Ralf Blomqvist, Tomas Haeger, Johan Dahl
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Relationship Marketing and Customer Relationship Management
ISBN 9780702186875 , 2011 , Adele Berndt, Madéle Tait
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Relationship marketing and customer relationship management
ISBN 9780702195754 , 2012
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Corporate Strategy
ISBN 9780072312867 , 2004 , David J. Collis, Cynthia A. Montgomery
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Exploring Direct and Customer Relationship Marketing
ISBN 9781861529015 , 2004 , Martin J. Evans, Lisa O'Malley,m.fl.
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Corporate Strategy
ISBN 9780273658542 , 2003 , Richard L. Lynch
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Customer Service in Tourism and Hospitality
ISBN 9781908999351 , 2012 , Simon Hudson, Louise Hudson
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Wired For Innovation: How Information Technology Is Reshaping the Economy
ISBN 9780262013666 , 2009 , Erik Brynjolfsson, Adam Saunders
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Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals
ISBN 9781419596094 , 2007 , Martin L. Seldman, John Futterknecht,m.fl.
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Corporate Financial Strategy
ISBN 9780415640411 , 2013 , Ruth Bender
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Managing Customer Relationships on the Internet
ISBN 9780080441245 , 2005 , Dharma Deo Sharma, Angelica Lindstrand,m.fl.
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Exploring Corporate Strategy
ISBN 9780273711919 , 2008 , Gerry Johnson, Kevan Scholes, Richard Whittington
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A Lifetime of Giving: An Analysis of Donor Lifetime Value
ISBN 9781859340882 , 1998 , Adrian Sargeant, Jane McKenzie
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Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value
ISBN 9780071342537 , 1999 , Neil Rackham, John DeVincentis
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Managing Customer Relationships on the Internet
ISBN 9780080479071 , 2005 , Dharma Deo Sharma, Jan Johanson,m.fl.
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Building Great Customer Experiences, Revised Edition
ISBN 9781403939494 , 2002 , Colin Shaw, John Ivens
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Leadership brand: developing customer-focused leaders to drive performance and build lasting value
ISBN 9781422110300 , 2007 , Dave Ulrich, David Ulrich, W. Norman Smallwood
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Trend–Driven Innovation: Beat Accelerating Customer Expectations
ISBN 9781119076315 , 2015 , Alexander Osterwalder, Luthy Maxwell,m.fl.
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Contextual Design: Defining Customer-centered Systems
ISBN 9781558604117 , 1998 , Hugh Beyer, Karen Holtzblatt
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9781260083521 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077107956 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
ISBN 9780814413333 , 2009 , John A. Goodman
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Exploring corporate strategy
ISBN 9780130807397 , 1999 , Gerry Johnson
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780078112102 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml