Søk: 'Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits'
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Customer Centred Selling
ISBN 9780684866246 , 2000 , Rob Jolles
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Customer Relationship Management: Concepts and Technologies
ISBN 9781138789838 , 2015 , Francis Buttle, Stan Maklan
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Relationship Marketing and Customer Relationship Management
ISBN 9781485102649 , 2014 , Annekie Brink, Adele Berndt
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Customer Relationship Management: Concepts and Technologies
ISBN 9781138498266 , 2019 , 4. utgave , Buttle Francis, Maklan Stan
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Relationship Marketing and Customer Relationship Management
ISBN 9780702177392 , 2009 , Annekie Brink, Adele Berndt
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077169312 , 2016 , Alan Wilson, Dwayne D. Gremler, Mary Jo Bitner
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Relationship Marketing and Customer Relationship Management
ISBN 9780702186875 , 2011 , Adele Berndt, Madéle Tait
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Power of Communication,The: Skills to Build Trust, Inspire Loyalty, and Lead Effectively
ISBN 9780132888875 , 2012 , 1. utgave , Helio Fred Garcia
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Relationship marketing and customer relationship management
ISBN 9780702195754 , 2012
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Marketing Research: Delivering Customer Insight
ISBN 9781352001112 , 2018 , Alan Wilson
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The Economic Indicator Handbook: How to Evaluate Economic Trends to Maximize Profits and Minimize Losses
ISBN 9781118204665 , 2017 , Richard Yamarone
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Exploring Direct and Customer Relationship Marketing
ISBN 9781861529015 , 2004 , Martin J. Evans, Lisa O'Malley,m.fl.
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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs
ISBN 9780471703594 , 2005 , A.C. Nielsen, ACNielsen, John Karolefski,m.fl.
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The Challenger Sale: Taking Control of the Customer Conversation
ISBN 9780670922857 , 2013 , Matthew Dixon, Brent Adamson
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Using Humor to Maximize Learning: The Links Between Positive Emotions and Education
ISBN 9781578867325 , 2007 , Mary Kay Morrison
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy
ISBN 9780071548335 , 2008
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Marketing ROI: The Path to Campaign, Customer, and Corporate Profitability
ISBN 9780071413633 , 2003
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Using Humor to Maximize Learning: The Links Between Positive Emotions and Learning
ISBN 9781578867318 , 2007 , Mary Kay Morrison
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When Digital Becomes Human: The Transformation of Customer Relationships
ISBN 9780749473235 , 2015 , Steven Van Belleghem
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The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies and Business Structure
ISBN 9780814405277 , 2000 , Barbara A. Gutek, Theresa Welsh
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Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money
ISBN 9781633697980 , 2019 , James H. Gilmore, B. Joseph Pine II
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Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
ISBN 9780684864662 , 2000 , Roland T. Rust, Valarie A. Zeithaml,m.fl.
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Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201103 , 2012 , V. Kumar, Werner Reinartz
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Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201097 , 2012 , V. Kumar, Werner Reinartz
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Selling today: creating customer value
ISBN 9780132272599 , 2007 , Gerald L. Manning, Barry L. Reece
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The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
ISBN 9781119272427 , 2016 , David Meerman Scott
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9781260083521 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml
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Customer Relationship Management: Marketing 04.04
ISBN 9781841122137 , 2002 , Michael J. Cunningham
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Customer Relationship Development: Implementing Fast-track, First-base Customer Relationship Management Solutions
ISBN 9780852976821 , 2001 , Ralf Blomqvist, Tomas Haeger, Johan Dahl
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Managing Resource Abundance and Wealth: The Norwegian Experience
ISBN 9780198787174 , 2017 , Jonathan W. Moses, Bjørn Letnes