Søk: 'customer'
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Customer Relationship Management: Concept, Strategy, and Tools
ISBN 9783642201097 , 2012 , V. Kumar, Werner Reinartz
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077107956 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
ISBN 9780241003305 , 2013 , Matthew Dixon, Nicholas Toman, Rick DeLisi
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Managing Customer Relationships on the Internet
ISBN 9780080441245 , 2005 , Dharma Deo Sharma, Angelica Lindstrand,m.fl.
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
ISBN 9780814413333 , 2009 , John A. Goodman
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780078112102 , 2017 , Mary Jo Bitner, Dwayne Gremler, Valarie Zeithaml
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Service Management and Marketing: Customer Management in Service Competition
ISBN 9781118921449 , 2015 , Christian Gronroos
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Managing Customer Relationships on the Internet
ISBN 9780080479071 , 2005 , Dharma Deo Sharma, Jan Johanson,m.fl.
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Building Great Customer Experiences, Revised Edition
ISBN 9781403939494 , 2002 , Colin Shaw, John Ivens
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When Digital Becomes Human: The Transformation of Customer Relationships
ISBN 9780749473235 , 2015 , Steven Van Belleghem
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The Challenger Sale: Taking Control of the Customer Conversation
ISBN 9780670922857 , 2013 , Matthew Dixon, Brent Adamson
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Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded): How Net Promoter Companies Thrive in a Customer-Driven World
ISBN 9781422173350 , 2011 , Fred Reichheld
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Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
ISBN 9781736633304 , 2021 , Teresa Torres
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071263931 , 2008 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Contextual Design: Defining Customer-centered Systems
ISBN 9781558604117 , 1998 , Hugh Beyer, Karen Holtzblatt
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EBOOK: Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077169329 , 2016 , Alan Wilson, Mary Jo Bitner, Dwayne Gremler,m.fl.
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The Experience Economy: Competing for Customer Time, Attention, and Money
ISBN 9781633697973 , 2019 , James H. Gilmore, B. Joseph Pine II
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Implementing Key Account Management: Designing Customer-Centric Processes for Mutual Growth
ISBN 9780749482756 , 2018 , Mark Davies, Dr Rodrigo Guesalaga,m.fl.
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Survival Data Mining: Modeling Customer Event Histories
ISBN 9780471676218 , 2006 , Will Potts, SAS Institute, Inc.
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Traction: How Any Startup Can Achieve Rapid Customer Growth
ISBN 9780241242537 , 2015
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Customer Sense: How the 5 Senses Influence Buying Behavior
ISBN 9780230341739 , 2013 , Aradhna Krishna
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EBOOK: Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077146597 , 2013 , 2. utgave , m.fl.
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Services marketing: integrating customer focus across the firm
ISBN 9780072961942 , 2005 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Handbook Of Crm: Achieving Excellence in Customer Management
ISBN 9780750664370 , 2005 , Adrian Payne
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Service Management and Marketing: Customer Management in Service Competition
ISBN 9780470028629 , 2007 , Christian Gronroos
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy
ISBN 9780071548335 , 2008
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071199148 , 2003 , Valarie A. Zeithaml, Mary Jo Bitner
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Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780071244961 , 2006 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
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Managing the customer experience: turning customers into advocates
ISBN 9780273661955 , 2002 , Shaun Smith, Joe Wheeler
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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
ISBN 9781581156683 , 2009 , Thomas Lockwood