Søk: 'Service Management and Marketing: Customer Management in Service Competition'
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Service Management and Marketing: Customer Management in Service Competition
ISBN 9781118921449 , 2015 , Christian Gronroos
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Service Management and Marketing: Customer Management in Service Competition
ISBN 9780470028629 , 2007 , Christian Gronroos
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Service management
ISBN 9788202198350 , 2000 , Richard Normann
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Service management
ISBN 9788270376742 , 1991 , Richard Normann
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Principles of Service Marketing and Management
ISBN 9780130950123 , 2002 , Christopher H. Lovelock, Lauren Wright
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Principles of service marketing and management
ISBN 9780130404671 , 2002 , Christopher H. Lovelock, Lauren Wright
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Service Management: Strategy and Leadership in Service Business
ISBN 9780471494393 , 2000 , Richard Normann
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Service Operations Management: Improving Service Delivery
ISBN 9780273740483 , 2012 , Robert Johnston, Graham Clark, Michael Shulver
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Service Operations Management: Improving Service Delivery
ISBN 9781292064468 , 2020 , 5. utgave , Robert Johnston, Graham Clark, Slack Nigel,m.fl.
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Service Management: Strategy and Leadership in Service Business
ISBN 9780471928850 , 1991 , Richard Normann
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Services Marketing: Integrating Customer Service Across the Firm 4e
ISBN 9781526847805 , 2020 , Alan Wilson, Mary Jo Bitner, Dwayne Gremler,m.fl.
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Relationship Marketing and Customer Relationship Management
ISBN 9780702177392 , 2009 , Annekie Brink, Adele Berndt
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Customer Service in Tourism and Hospitality
ISBN 9781908999351 , 2012 , Simon Hudson, Louise Hudson
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Relationship Marketing and Customer Relationship Management
ISBN 9781485102649 , 2014 , Annekie Brink, Adele Berndt
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Revenue Management for Service Organizations
ISBN 9781606491478 , 2010 , Paul Rouse, Julie Harrison
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Relationship Marketing and Customer Relationship Management
ISBN 9780702186875 , 2011 , Adele Berndt, Madéle Tait
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Relationship marketing and customer relationship management
ISBN 9780702195754 , 2012
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Decentralising Public Service Management
ISBN 9780333694022 , 1998 , Christopher Pollitt, Johnston Birchall,m.fl.
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Decentralising Public Service Management
ISBN 9780333694039 , 1998 , Christopher Pollitt, Johnston Birchall,m.fl.
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Human Resource Management in Service Work
ISBN 9780333774410 , 2001 , Marek Korczynski
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Customer Relationship Management: Marketing 04.04
ISBN 9781841122137 , 2002 , Michael J. Cunningham
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Service Quality Management in Hospitality, Tourism, and Leisure
ISBN 9780789007261 , 2001 , Jay Kandampully, Connie Mok, Beverley A. Sparks
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Customer Service for Hospitality and Tourism
ISBN 9781911396468 , 2017
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CUSTOMER SERVICE SKILLS FOR SUCCESS
ISBN 9781260092509 , 2018 , Robert Lucas
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Customer Service Skills for Success
ISBN 9781259252945 , 2014 , Robert W. Lucas
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Service Operations Management: A Strategic Perspective
ISBN 9781137609243 , 2019 , John McManus, Jannis Angelis, Mats Winroth
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Service Quality Management in Hospitality, Tourism, and Leisure:
ISBN 9780789011411 , 2001 , Connie Mok
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Service Management: Operations, Strategy, Information Technology
ISBN 9781259010651 , 2013 , Mona J. Fitzsimmons, James A. Fitzsimmons
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Marketing Management
ISBN 9780131357976 , 2008 , Philip Kotler, Kevin Lane Keller
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ISE Customer Service Skills for Success
ISBN 9781265037536 , 2022 , Robert Lucas