Søk: 'Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits'
-
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
ISBN 9780814413333 , 2009 , John A. Goodman
-
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
ISBN 9780241003305 , 2013 , Matthew Dixon, Nicholas Toman, Rick DeLisi
-
The Customer Experience Book: How to design, measure and improve customer experience in your business
ISBN 9781292148465 , 2016 , Alan Pennington
-
Managing the customer experience: turning customers into advocates
ISBN 9780273661955 , 2002 , Shaun Smith, Joe Wheeler
-
Customer Service for Hospitality and Tourism
ISBN 9781911396468 , 2017
-
CUSTOMER SERVICE SKILLS FOR SUCCESS
ISBN 9781260092509 , 2018 , Robert Lucas
-
Customer Service Skills for Success
ISBN 9781259252945 , 2014 , Robert W. Lucas
-
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
ISBN 9781118988923 , 2015
-
Services Marketing: Integrating Customer Service Across the Firm 4e
ISBN 9781526847805 , 2020 , Alan Wilson, Mary Jo Bitner, Dwayne Gremler,m.fl.
-
Contagious: How to Build Word of Mouth in the Digital Age
ISBN 9781471111709 , 2014 , Jonah Berger
-
Customer Service in Tourism and Hospitality
ISBN 9781908999351 , 2012 , Simon Hudson, Louise Hudson
-
ISE Customer Service Skills for Success
ISBN 9781265037536 , 2022 , Robert Lucas
-
Service Management and Marketing: Customer Management in Service Competition
ISBN 9781118921449 , 2015 , Christian Gronroos
-
Managing Customer Relationships on the Internet
ISBN 9780080441245 , 2005 , Dharma Deo Sharma, Angelica Lindstrand,m.fl.
-
Managing Customer Relationships on the Internet
ISBN 9780080479071 , 2005 , Dharma Deo Sharma, Jan Johanson,m.fl.
-
Service Management and Marketing: Customer Management in Service Competition
ISBN 9780470028629 , 2007 , Christian Gronroos
-
The Experience Economy: Competing for Customer Time, Attention, and Money
ISBN 9781633697973 , 2019 , James H. Gilmore, B. Joseph Pine II
-
Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals
ISBN 9781419596094 , 2007 , Martin L. Seldman, John Futterknecht,m.fl.
-
Training Library Staff and Volunteers to Provide Extraordinary Customer Service
ISBN 9781555705602 , 2006 , Mark L. Smith, Julie Beth Todaro
-
Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
ISBN 9780470562239 , 2010 , Gabe Zichermann, Joselin Linder
-
Customer Relationship Management
ISBN 9781856175227 , 2008 , Francis Buttle
-
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
ISBN 9781581156683 , 2009 , Thomas Lockwood
-
Improving customer satisfaction, loyalty, and profit: an integrated measurement and management system
ISBN 9780787953102 , 2000 , Anders Gustafsson, Michael D. Johnson, Michael D.
-
Customer Relationship Management: Concepts and Technologies
ISBN 9781138498259 , 2019 , Francis Buttle, Stan Maklan
-
A Guide to Customer Service Skills for the Help Desk Professional
ISBN 9780760072622 , 1999 , Donna Knapp
-
Customer Relationship Management
ISBN 9780273681779 , 2005 , Ed Peelen
-
Customer Equity Management
ISBN 9780131419292 , 2005 , Das Narayandas, Roland T. Rust,m.fl.
-
Services Marketing: Integrating Customer Focus Across the Firm
ISBN 9780077131715 , 2012 , Valarie A. Zeithaml, Dwayne D. Gremler,m.fl.
-
Relationship Marketing and Customer Relationship Management
ISBN 9780702177392 , 2009 , Annekie Brink, Adele Berndt
-
Leadership brand: developing customer-focused leaders to drive performance and build lasting value
ISBN 9781422110300 , 2007 , Dave Ulrich, David Ulrich, W. Norman Smallwood